VoC, CRM

VoC

  • Voice of Custome, ๊ณ ๊ฐ์˜ ์†Œ๋ฆฌ

CRM

  • Customer Relationship Management, ๊ณ ๊ฐ ๊ด€๊ณ„ ๊ด€๋ฆฌ

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